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Housekeeper
The housekeeper plays a vital role in the daily management of accommodation and cleanliness services within high-end hotels or private residences.
Missions: Housekeeper
This professional coordinates the maintenance teams, ensures compliance with quality standards, and provides a welcoming and impeccable environment for guests or residents. The importance of the housekeeper in temporary work lies in their ability to ensure exemplary service continuity, especially during replacements or when managing temporary increases in activity.
As a housekeeper, the missions include supervising the work of cleaning teams, planning daily tasks, inspecting rooms or common areas, and managing stocks of linen and cleaning products. This role also involves staff training, adherence to hygiene and safety procedures, and handling guest feedback. The ability to work closely with the reception and customer service to efficiently respond to specific requests is crucial.
Researched profile
- Experience in team management in the hotel or cleaning sector.
- Excellent organizational skills and attention to detail.
- Communication skills and customer service orientation.
- In-depth knowledge of quality standards and hygiene protocols.
Skills and training
A degree in hotel management, such as a BTS in Hotel and Restaurant Management, or specific training in housekeeping, is often required. Professional qualifications in management and hygiene are valued. Mastery of computer tools for planning and monitoring activities is also necessary.
Housekeepers can progress to management positions in floor services, become accommodation directors, or specialized consultants in improving hospitality services. Additional training in management and service quality can facilitate this evolution.
Interim work offers housekeepers the opportunity to diversify their experience by working in different types of establishments and situations, enriching their professional career, and expanding their network. It also allows for flexibility in managing their career. For employers, using a housekeeper on an interim basis is an effective solution to maintain high standards of service and hygiene while managing seasonal variations or absences within their staff.
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