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Ticketing Agent (M/F)
A ticketing agent is responsible for welcoming and informing the public, managing ticket sales, and ensuring the smooth running of front-desk operations at cultural or entertainment venues. Whether in a concert hall, museum, cinema, theater, or at a festival, the ticketing agent is often the first point of contact for visitors.
Missions: Ticketing Agent (M/F)
The ticketing agent sells tickets, manages reservations, provides information on programming, seating plans, prices, and access conditions. They ensure cash register operations run smoothly, issue tickets, and sometimes manage refunds or exchanges. They may also assist in scanning tickets at entrances, guiding visitors to the correct areas, and ensuring compliance with venue regulations. When the job includes reception duties, the agent may also respond to phone inquiries, handle emails, or assist customers with reduced mobility.
Researched profile
- Excellent customer service and interpersonal communication
- Ability to remain calm and professional under pressure
- Attention to detail, especially when handling payments and reservations
- Familiarity with ticketing software and basic IT skills
Skills and training
There is no formal diploma strictly required to become a ticketing agent. However, training in sales, administration, or tourism can be an asset, such as a CAP in commerce, a vocational baccalaureate in customer service, or a BTS in tourism. Many employers offer on-the-job training, especially for temporary or seasonal contracts. Proficiency with ticketing software (like Secutix, Digitick, or Eventim) and basic computer skills are often appreciated. Fluency in English or other foreign languages is a plus, especially in international or tourist-heavy venues.
What is the salary of a ticketing agent ?
A beginner ticketing agent generally earns a salary close to the minimum wage, around €1,801.80 gross per month for a full-time position in 2025. This amount may vary depending on the type of structure (private, public, independent), location, and contract type (permanent, fixed-term, temporary). Additional benefits may include evening or weekend premiums, meal vouchers, or travel reimbursements depending on the employer. For temporary agents working through an agency, end-of-assignment bonuses (IFM and ICP) may increase monthly compensation.
What are the working conditions of a ticketing agent ?
Ticketing agents work in various settings such as concert halls, museums, cinemas, festivals, stadiums, or theaters. They usually work standing or seated at a counter, in direct contact with the public. Working hours can be variable and include evenings, weekends, and public holidays, depending on the event schedule. The job requires good stress management, especially during peak times or technical issues. A neat appearance and proper attire are often expected. The pace can be intense, particularly in large venues or during busy seasons.
What are the career prospects for a ticketing agent ?
The ticketing agent position can lead to many opportunities, depending on experience, structure size, and personal motivation. With time, an agent can move up to become a ticketing supervisor, overseeing teams and managing planning and sales. They can specialize as a reservations officer or client relations agent, or move into broader hospitality or tourism roles within cultural institutions. It is also possible to transition into administrative or sales positions in the events or cultural sector. Some companies offer internal training to improve skills in software, foreign languages, or cultural mediation.
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